At this moment, we do not permit any returns or exchanges in India and outside India orders, unless the product is different from what you had ordered.

In an exceptional case to case basis, if a customer can facilitate the return of goods in India, you may return the merchandise unused, and in the same condition as you received it, in its original packaging with original tags, for an exchange, within 14 days from the date on which these goods are delivered. Once received, the customer care team will see if all conditions are met, your exchange would be processed.

The customer must write to us at hello@gazalshaikh.com . Alternatively, the customer may WhatsApp us at our customer care number +91-7777839069, within 14 days of delivery of the shipment.

Please note:

1. Products once dispatched or delivered cannot be returned. It can only be exchanged for another product.
2. Items will be considered for exchange only if it is unused, unaltered and with all tags still attached. Returns that are damaged or soiled may not be accepted and may be sent back to the customer.
3. Where provided, belts and any designer packaging such as muslin bags etc.., should be included with your return
4. All custom-made orders are non-returnable.
5. No Exchanges on discounted merchandise.
6. We do not exchange Cosmetics, Masks, Swimwear and Jewellery because of Hygiene reasons.

To return an item, the customer must write to us at hello@gazalshaikh.com . Alternatively, the customer may WhatsApp us at our customer care number +91-7777839069, within 14 days of delivery of the shipment.